Frequently Asked Questions

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Frequently Asked Questions (FAQ)

Here is a list of commonly asked questions by our customers. If you can't find your answers or prefer to speak to us directly, please proceed to our contact us page.

List of Frequently Asked Questions

General

  1. Why are some of your Burberry Blue Label bags more expensive than those sold in Blue Label Store in Japan?
  2. Where do your bags come from?
  3. Are your bags genuine?
  4. Are your bags brand new or in second-hand condition?

0% Instalment Plan

  1. Which cards can be used for the 0% instalment payment plan?
  2. Is there a minimum purchase required?
  3. What is the instalment duration that I can apply for?
  4. Is any down payment required?
  5. Will there be any penalty if I decide to pay off earlier or cancel the plan?
  6. How are my monthly payments made?
  7. Are there any late payment charges?

Answers

General

  1. Why are some of your Burberry Blue Label bags more expensive than those sold in Blue Label Store in Japan?

    2. All Burberry Blue Label bags are produced in Japan at limited quantities. Once a particular model is released and sold out, it will be discontinued. As such, any Burberry Blue Label bag will get more expensive and valuable with time as its availability falls. This partially explained why the Burberry Blue Label bags sold at Queen's Avenue is more expensive than those sold initially at Blue Label Store in Japan. The additional shipping charges to import the bags from Japan to Singapore also add to the cost.

  2. Where do your bags come from?

    3. All our bags come from Japan.

  3. Are your bags genuine?

    4. Definitely. We do not sell imitation goods and Singapore has very strict laws to deal with offenders.

  4. Are your bags brand new or in second-hand condition?

    5. All our bags are brand new. We do not sell second-hand (used) bags at the moment.

0% Instalment Plan

  1. Which cards can be used for the 0% instalment payment plan?

    2. Instalment plans are only applicable for locally issued Credit Cards
    UOB Visa/Master
    Diners
    Maybank Visa/Master
    Citibank Visa/Master
    DBS(POSB) Visa/Master

  2. Is there a minimum purchase required?

    3. Minimum purchase of $500 CitiBank, Maybank & DBS(POSB) instalment plan.
    No minimum purchase for UOB & Diners instalment plan.

  3. What is the instalment duration that I can apply for?

    4. UOB 6/12/24 months
    Maybank 6/12 months
    Diners 6/12/24 months
    Citibank 6/12 months
    DBS(POSB) 6/12 months

  4. Is any down payment required?

    5. No down payment is required. However, please ensure your credit card has sufficient balance to cover the full purchase price.

  5. Will there be any penalty if I decide to pay off earlier or cancel the plan?

    6. Penalty charges differ from bank to bank and subject to changes. Please check with your bank for more information.

  6. How are my monthly payments made?

    7. The monthly instalment amount will appear in your credit card's monthly statement. The monthly instalment amount is computed by dividing the purchase price by the duration of the instalment plan.

  7. Are there any late payment charges?

    8. Late payment charges differ from bank to bank and subject to changes. Please check with your bank for more information.